Libraries After Dark: A Case Study in Academic Decision-Making

Last week, we received a letter from a group of students with an interesting request: they wanted our university library to stay open 24/7. They're convinced they do their best thinking when everyone else is asleep and the library's closed.

Needs and Wishes

How should we handle this? I like to categorize student requests into two types: 'needs' and 'wishes'. Needs are the physical, mental, or other conditions that need to be met for the student to engage in education fully: ramps for wheelchair users, extra exam time for those with learning disabilities, financial aid for the less fortunate ones, or mental health services. Wishes, however, are nice-to-haves, like keeping the library open past midnight, more clubs, fancier buildings, or courses on really specific topics.

Addressing Student Needs

In my view, public educational institutions have a responsibility to accommodate student needs. What's more, I argue we must meet the needs of every student, including the single visually impaired amputee suffering from Tourette's. It's not just about legal compliance; it's about affirming the values of a Western liberal society by ensuring that each student has the opportunity to access education on an equal footing. And I do mean it in all its various clever implications.

Addressing Student Wishes

When it comes to accommodating student wishes, we consider three key factors: soundness, feasibility, and fit. Soundness means checking if the idea is logical and evidence-informed. For example, moving away from active learning doesn't make sense given its proven benefits. Feasibility looks at whether the wish can realistically be implemented, considering our resources and limitations. And fit is about whether the idea aligns with our institution's identity and strategic goals. Sure, we can offer a course on metabolic health - it's important stuff - but if we're an engineering school, it might not quite align with our primary focus.

Summary: The Balance Between Needs and Wishes

Our students are a vital part of our academic community, and they have the right and responsibility to help us improve. When reviewing suggestions for improvement, it's helpful to differentiate between needs and wishes. Needs should be addressed promptly. Wishes should be assessed based on their soundness, feasibility, and institutional fit.

But there are times when, despite our best efforts, we can't fulfill a need or wish. In such cases, honesty, transparency, and clear communication are paramount. This is illustrated by my favorite bad pun:

What should a student do when they lock themselves out of a 24/7 library at night? Whisper to the keyhole. Why? Because communication is key.

This post and image were created with the help of ChatGPT Plus.